Not Today Martha, LLC
Cleaning & Organization
Terms and Conditions
Last updated on 01/01/2025
These terms and conditions are effective immediately and subject to change at any time.
By booking a one-time or reoccurring service with Not Today Martha Cleaning and
Organization, you are agreeing to the terms and conditions of our service as follows:
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WHAT WE PROVIDE:
• Not Today Martha, LLC offers insured, flexible, and high-quality cleaning and
organization services.
• We guarantee customer satisfaction with our exceptional cleaning services. If you are
not satisfied with the service provided, please contact us within 24 hours to address and
resolve any issues.
Resolution options:
Should any issues arise with our services, Not Today Martha, LLC offers the following resolution
options:
• Return to rectify the identified issues.
• A percentage discount on the service invoice.
CUSTOMER RESPONSIBILITIES:
To ensure we can support your cleaning needs and organization goals effectively, we require
the following from you:
Home Accessibility:
• Provide access to your home via a lockbox or door code. If the cleaner is unable to enter
the premises, a lockout or cancellation fee of up to 50% of the quoted service fee will be
charged. You may set the terms of entry before the service date. Acceptable methods
include being there to personally let us in, leaving a key in a secure location, creating a
special code for entry, providing garage access codes, or supplying a copy of the key.
Please inform us of your preferred method so we can update our service notes
accordingly. Not Today Martha, LLC is not responsible for false alarms or charges
incurred from the activation of alarms. We will follow the provided instructions for
disarming and rearming any alarm systems. Clear communication is essential to avoid
any inconvenience.
Preparing Your Home for Service:
• For the safety of our employees, please ensure that all weapons or firearms are secured
and stored away.
• While we are a pet-friendly company, we understand that not all pets are comfortable
with strangers. Please ensure that pets are kenneled or removed from the premises
during the service. If your pet should not be let outside, inform us prior to the service
date so we can update our service notes and ensure their safety.
Not Today Martha, LLC Terms & Conditions 2024
• Notify us of any changes that may affect the work environment for our cleaners.
Your cooperation and communication are crucial in providing you with the best service
possible.
RESCHEDULING, CANCELLATION, AND LOCKOUT POLICY
Rescheduling and Cancellation Notice:
We require a minimum of 48 hours notice for rescheduling or cancellation of services.
Providing timely notice allows us to accommodate your needs and allocate your appointment
slot to other clients.
Exceptions:
Exceptions to the notice requirement will be made in cases of illness and family emergencies.
We understand that unexpected situations arise, and we prioritize the well-being of both our
clients and employees.
Lockout Policy:
If our employee is unable to access your home upon arrival due to being sent away or locked
out, a fee of up to 50% of the quoted service charge will be applied.
Weather-Related Changes:
In the event of adverse weather conditions, we may need to reschedule your service. We will
make every effort to reschedule your appointment as close to the original date as possible.
Your understanding and cooperation with these policies ensure that we can continue to provide
high-quality services to all our clients.
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HOURS OF OPERATION AND CONTACT POLICY
At Not Today Martha, LLC, we are committed to supporting a healthy life balance for our clients
and employees alike. Our hours of operation are from 9 AM to 5 PM, Monday through Friday,
excluding holidays. For emergencies or cancellations, please contact us via email or text for the
quickest response.
Contact Information:
• Call or Text Office: 574-341-9115
• Email: MainOffice@nottodaymartha.com
Please refrain from contacting Not Today Martha employees directly regarding service issues,
questions, or any other matters. For assistance, always use the provided phone number or
email address to ensure you receive the best possible support.
NO SOLICITATION POLICY
Prohibition on Solicitation of Former and Current Employees
Clients are strictly prohibited from soliciting, hiring, or engaging in any form of employment or
service arrangement with cleaners who are currently employed by Not Today Martha, LLC or
who have been formerly employed by Not Today Martha, LLC within the past twelve (12)
months. This policy applies to all former cleaners for a period of twelve (12) months following
the termination of their employment with Not Today Martha, LLC.
Any attempt to solicit or hire a current or former cleaner during this period will be considered a
breach of this agreement and may result in legal action. Clients must respect the
confidentiality and non-compete obligations that our employees and former employees have
agreed to as part of their employment terms with Not Today Martha, LLC.
Enforcement and Consequences
Not Today Martha, LLC reserves the right to take appropriate legal action to enforce this policy.
This may include seeking injunctive relief, damages, or any other remedies available under the
law. Clients found to be in violation of this policy will be liable for any legal fees and costs
incurred by Not Today Martha, LLC in enforcing this prohibition.
By using the services provided by Not Today Martha, LLC, clients acknowledge and agree to
abide by this No Solicitation Policy as part of the Terms and Conditions of service.
This formal No Solicitation Policy aims to protect you, our client, and the business interests of
Not Today Martha, LLC and ensure the integrity and confidentiality of our operations. Thank
you for your cooperation and understanding.
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PROPERTY DAMAGE
At Not Today Martha, LLC, we strive to deliver quality services without causing damage to your
home, belongings, or furniture. In the event that damage occurs during our service, please
inform us immediately. We will always leave a note or contact you directly if any damage is
caused.
While we are fully insured, our preference is to address and resolve any damage internally first,
involving our insurance only when necessary. We want you to feel confident in our service
practices. If you would like access to our proof of insurance, please get in touch with our primary office
or email us to request a copy of our insurance certificate.
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HOLIDAY AND EMERGENCY CLEANING FEES
Not Today Martha, LLC reserves the right to charge a holiday fee for cleaning services requested
on the day of, on, or immediately following a major holiday. We also reserve the right to charge
a fee for emergency cleans requested day of, or following day, and on weekends. While we
strive to accommodate the needs of all our clients, we cannot guarantee availability during
these times.
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HAZMAT/BIO
We will not clean the following, including but not limited to:
• Blood
• Mold
• Asbestos
• Lead Paint
• Illegal Drugs
• Other bodily fluid
• Hazardous chemicals
Toilet brush(es) must be provided by you. If a toilet brush is not provided, one purchased by
Not Today Martha for single time use will be used at full charge to you on your next invoice.
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UNSAFE SITUATIONS
In the event that our team feels uncomfortable or unsafe for any reason while on your
property, we reserve the right to leave the premises. In such cases, you may be charged for the
full service. Additionally, we reserve the right to cancel any future services.
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PAYMENT OPTIONS AND POLICIES
At Not Today Martha, LLC, we offer various forms of payment for your convenience, including
check and electronic payment options such as credit cards, debit cards, or ACH through
Bill.com. Tips can be paid in cash, Venmo, or Cash App (whatever the service provider carries).
BILLING PROCEDURES
One-Time Services / Non-Recurring Services:
• For one-time or non-recurring services, you will be billed post-service, upon completion
of the service.
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Recurring Services - First Month (and Second Month for Monthly Recurring):
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• For the initial month of recurring services (and the second month for monthly recurring
services), you will be billed post-service, once the service is completed.
Recurring Services - After First Month:
• For recurring services after the first month, you will be billed prior to the upcoming
month's service. Invoices are always due on the 1st of the month for services scheduled
for that month. We provide a grace period of 6 days. After this period, you will be
subject to a $15.00 fee per week for each week your invoice remains past due.
Your adherence to these payment and billing procedures ensures smooth transactions and
continued service provision.
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RECURRING CLIENT NOTICE
When setting up recurring services with Not Today Martha, LLC, we require an initial deep clean
to ensure that your home meets our high standards of cleanliness. This deep cleaning service is
priced at $75.00 per hour, and you will only be billed for the actual hours it takes to complete
the cleaning. The initial deep clean will always be conducted by a minimum of two cleaners.
This service allows us to establish and maintain the Not Today Martha standard of cleanliness
for your home in future service visits.
• We may add a quarterly deep clean for recurring clients if the service occurrence is less
than bi-weekly (i.e., tri-weekly or monthly, etc.). This will be added to supplement your
recurring cleans in maintaining our standard.
• Please note – this is for recurring clients, and not for one time service needs.
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NOT TODAY MARTHA, LLC - ADDITIONAL INFORMATION
In our commitment to ensuring your satisfaction and adapting to your evolving needs, Not
Today Martha, LLC reserves the right to re-evaluate service requirements and rates at any given
time.
Should you wish to request changes to your services, we welcome your input. Upon receiving
your request, we will conduct a reassessment, and rates may be subject to adjustment
accordingly.
These measures enable us to continually provide you with the highest quality of service tailored
to your preferences and requirements.